Monday, July 28, 2003
Dear God, this has been quite a day! I am taking over some of the trainer's duties while she is gone to India to train some people there to do some of the stuff we do. It's just God's twisted sense of humor that the first day out at this, we end up with no work in the system except a job that practically no one in the office is trained to do yet. So, I ended up having to train them all (well, all four of them--it's not like I had a whole roomful or anything). AND, it just so happens that this particular job that I had to train these folks on is the job with the reputation of being the most hated and hardest to do batch type that we have available. The reason it gets this rep is that it's sort of a combination of all the other claim types rolled into one, so you kinda have to know a little bit about all the other types of claims in order to be able to understand this one. Just to throw another little twist into the mix, at least one or two of the girls were fairly new employees and really aren't quite up to the basics they need to know to do this. It was like telling someone to write a novel, and having them raise their hand, asking, "By the way, what's this alphabet thing I keep hearing you talk about?" But, we muddled through it, and I think most of them actually got it. Part of the frustration came from finding out that we'd all been trained by different people, at different times, and all had different ways of doing the same thing. It took us all a while to finally get past that. I told my supervisor that this experience is teaching me the difference between "right" and "not wrong". I have this thing inside my head that makes it unacceptable to be merely "not wrong". I must be "right". If I am not "right", I must learn what is "right" and then do what it takes to become "right". But I am learning to accept that, at least at my job, "not wrong" is apparently good enough.
Hi, I'm Debi. Once in a while I have a thought and I like to write it down before it goes away. This is where I write it.
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